Privacy Policy

At SAV, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our website and services related to SA travel by train.

Information We Collect

We may collect the following types of information:

• Personal information (e.g., name, email address, phone number)
• Booking details (e.g., travel dates, destinations, ticket types)
• Payment information (processed securely through third-party providers)
• Device and browser information
• Usage data and cookies

How We Use Your Information

We use your information to:

• Process and manage your train bookings
• Provide customer support and respond to inquiries
• Improve our services and user experience
• Send relevant updates and promotional offers (with your consent)
• Comply with legal obligations

Data Protection

We implement robust security measures to protect your data, including:

• Encryption of sensitive information
• Regular security audits and updates
• Strict access controls for our employees
• Compliance with data protection regulations

Third-Party Services

We may use third-party services for various functions (e.g., payment processing, analytics). These services have their own privacy policies, and we encourage you to review them.

Your Rights

You have the right to:

• Access and update your personal information
• Request deletion of your data
• Opt-out of marketing communications
• Lodge a complaint with a supervisory authority

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting a notice on our website or sending you an email.

Contact Us

If you have any questions or concerns about our Privacy Policy, please contact us at:

SAV Customer Support
Email: [email protected]
Phone: +27 21 123 4567
Address: 123 Train Station Road, Cape Town, 8001, South Africa

Last updated: May 15, 2024